FAQs
- What is the refund policy?
We offer 30 day free replacements or a full refund on eligible orders. Click here to view our refund policy.
- What are the shipping options?
- What are the international taxes, duties, etc., that I have to pay?
Make sure you are aware of any country specific taxes / duties you may be liable for prior to ordering.
- When will I receive my order?
You will receive a shipment notification and a tracking number via email when your order is shipped. Click here to track your order.
- What do I do if I never received my order?
Reach out to us using the contact form available on our website and a member of our support team will get back to you as soon as possible to assist.
- What do I do if I received a defective order?
- How do I make changes to an order I’ve already placed?
Reach out to us using the contact form available on our website and a member of our support team will get back to you as soon as possible to assist.
- Where are you located?
We are an Australian owned and operated company.
- How are the products made?
Our products are manufactured in China at factories which provide ethical working facilities and conditions for their staff. The products are then stored in our personal warehouse where they undergo a quality inspection process before being shipped to customers to ensure high quality.
- How do I make sure I order the right size?
Measure your foot size prior to making an order to ensure you select the correct size. You can view our size conversion chart here.
- How do I contact your company if my question isn’t answered here?
Reach out to us using the contact form available on our website and a member of our support team will get back to you as soon as possible to assist.